Return policy

At LOLOMM, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your balloons, here is our return policy:

Return Eligibility:
You may return unused and unopened balloons within 30 days of the purchase date. The balloons must be in their original packaging and in a resalable condition.

Return Process:

1. Please contact our customer service team at service@service.lolomm.com to initiate the return process and obtain a return authorization number.
2. Clearly mark the return authorization number on the outside of the package.
3. Ship the balloons back to us at the following address: Building 16, Lane 2999, Hutai Road, Shanghai,China

Return Shipping:
The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part.

Refund:
Once we receive and inspect the returned balloons and confirm they meet the return conditions, we will issue a refund to the original payment method used for the purchase. The refund will typically be processed within 7-14 business days.

Exceptions:
We cannot accept returns for custom-made or personalized balloons, balloons that have been damaged due to misuse or neglect, or balloons that have been opened and used.

Please note that this return policy is subject to change. We recommend that you review it before making a purchase.

Thank you for shopping with us and we look forward to serving you again!